There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. This area is out by the pools. Travelled during spring break (near full capacity), two adults, two kids. Very clean comfortable room, water slides, kids club, great restaurants. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. His heart of gold deserves the talent Gabino has. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. and the food. 10 Common Family Travel Mistakes (and how to avoid them). With the waterslides and everything, we think you should book the Grand. The grand will be hosting many music festivals. We didnt eat at JC Steakhouse either. Layout: Resort consists of 3 hotels. Relaxation pool wasnt heated but quieter and warm enough on hot days. Yes! When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Trip. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Hello, Thoughts. It was a great way to start the day. We appreciated him so much that he would share that with us! If thats true it is a bummer. Hello and thank you for the incredible review, comments, and photos! Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. You can find prices through various booking sites. Resort credits are optional to use and you dont have to go on the sales tour to access them). Did you find that to be an issue with the kids at all? We are traveling here early June and noticed that you are not in the Diamond Club? Liked: Cleanliness, staff & service, amenities, property conditions & facilities. What to do???? This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. The landscaping is still quite new. This is the seafood fettuccine with black ink pasta. You pay 35 dollars each way by taxi to go there. It was a lot of food! Is this the only higher priveldge club? Also, how is that managed? One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. This is an exclusive section of the Moon Palace Resort. This is the adult only pool at the Grand at Moon Palace. Thanks for the thoroughness of this. Your room will be charged right away. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. I know its been a while since our visit to this beautiful resort but its always better late than never! Youre going to have a great time. It doesnt work the same if you are staying at the other resorts. And so will your 4 year old. Children under 4 years must be supervised by an adult guest at all times. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Looks like you have 2 pictures view from 3rd floor room. Guests like you make our Palace family full of joy and satisfaction. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? This is where the Flowrider is located (pictured above). We also tipped at the pool. This site uses Akismet to reduce spam. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. He also enjoyed the lentil soup. We like that we didnt have to make formal plans on this vacation. Just ignore them and continue walking until you get outdoor. deep tissue massage is not). Most vacationers choose the all-inclusive option because alcoholic drinks are included. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. It is so great and helpful article. Enjoy exquisite luxury in Cancun! A stellar all-inclusive package covers food and top . There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. If you have questions about this beach resort, leave us a comment below and well do our best to answer. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. First of all, thank you SO much for this review. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Taxes and fees that are shown are estimates only. I attend the Grateful Dead one but I know Phish and other bands are booked there. I am planning a trip there with my family for Christmas 2019. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Did you tip the room attendants? Is all of it included? They truly deserve it. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Thank you so much for the time you put into this review!! Thanks for your help! It did offer more so we feel the difference in price is worth it. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . With all the amenities it surely will have something for everyone. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Gabino plays from his soul. Just ignore them and continue walking until you get outdoor. How was the wifi at the grand? . We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). We love this! Hi! This is the mega-playroom that is located at the Water Park. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. This may have been one of our favourite bowls of ceviche ever! Just ignore them and continue walking until you get outdoor. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Fresh fish at the main buffet in the Lobby building. We are going in January 2019, have been going since 2001. Thank you again for your great review and tips. We spent time at most pools and did not have trouble finding loungers. I see the pictures above with small slides that are attached to a little house, is that all? We just walked up to the restaurants and were seated instantly. The table is even lower to the ground so kids can serve themselves. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. We did not spend a lot of time at the beach. Might sound stupid but I cant seem to figure it out. What is cost for golf? I give this beach 2/10 due to tractors, otherwise it would be a 4/10. And, no we didnt swim with the dolphins. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Those little details matter, and they are much appreciated. Moon is like a small village and Sun is a small resort. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. No need to bring your snorkel gear unless you plan to leave the resort. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Travelled during spring break (near full capacity), two adults, two kids. Which brand is it and is it replenished daily in the room? Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. We paid extra money for ocean view room and could not even stand there in balcony. Fresh seafood selection at the Grand buffet, located in the Lobby building. You can see the planes flying in the distance, but its not annoying. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. 1. I wish you guys great lives (and always be safe!) One of the buildings illuminated at night. Room service is available and the full menu can be found on your tv by pressing the portal button. Hey Shruti we are planning to go to this place in Thanksgiving. One question I have is the location of the diamond only pool. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Parents can also stay and let their younger ones play. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. Spa - the spa is absolutely amazing. BUT we didnt spend much time on the beach. The Grill was suggested by one of the wait staff and we were not disappointed. Hello, Our family is having a reunion in Dec. We booked through Interval International. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. If you stay at the Grand, you have access to all three resorts. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. thanks. The brand of the water bottle is Epura. Did you feel this way or was it just a minor inconvenience? This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! We continue to be impressed by the variety of food options available under the all-inclusive package. Fantastico!! The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). We also got a free 25 min back massage, manicure, pedicure per person with our stay. Connor had fun floating down the lazy river with his Mama. Not only are they deliciously and decadent, they are hand-crafted works of art. Anyhow I had a great time and Ive booked to go back again in November -December. Is the Grand at Moon Palace Family Friendly? Its well worth it! Seriously, its some of the nicest sand you will ever sink your toes into. !Antonio and Luis provided excellent service. Thanks for the great post. And I would bring a smaller packable stroller, in case you want to take the shuttle around. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. I would say that teenagers would really love this resort. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. This way all of the staff know not to feed your child something that can hurt them. Erin. Also do not overpack!!! Kitchen staff was superb! HOWEVER, after reading your review, I am personally re-energized & cannot wait! Unwind in our luxurious accommodations. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. The pasta bar and tepanyaki bar are also made to order by a chef. Hi was curious how they handled allergies. Aside from the beach did u have a good time at the resort? Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Floating down the Lazy River at the Water Park at Moon Palace Cancun. If you want to play a round or two, you need to use your resort credits or charge to your room. Here are some tips to help make the most of your vacation at Moon Palace. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Its open from 10:00 am to 10:00 pm. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. No, we didnt find the size to be overwhelming. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. We felt safe, pampered and entertained throughout our visit. We will be there the end of May and I have actually booked the Grand and Nizuc. The best part you can order whatever you want! Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Review tags are currently only available for English language reviews. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Is it the one between the Olympic pool and the half moon pool? For your review it was fantastic!!! Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. The pools are not very large at Sun but are right on the beach. Such a bummer! We just got back from this amazing resort! It will be easier to get in an out with a foldable stroller. Aside from tips, did your family spend in addition at the resort? Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Many thanks. Have a great time! 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. And was the water at the beach swim able or did you enjoy being in the sand? Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. Okay Im a tad confused here. Also are any of the pools at grand side heated? If the waterslides are open, your daughters will love it. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Our son has a dairy and egg allergy. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. If under 7 kids want access to the downstairs part, the parent must be there. My 6 yr old found upstairs pretty boring, more for the younger kids. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. They provided floats for the lazy river . Do you know what is included with that? Keep em coming! That was another complaint on TripAdvisor by non Diamond Elites. We are heading to The Grand at Moon Palace in November. Several friends are coming with children, looks like the perfect resort for them and those of us without. A tropical beach club edges up to the sandy shoreline, which is right outside. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Thanks Palace. Service was always excellent. Its also brand new. Thanks again. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Yes there was seaweed on the beach. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. There are two different games rooms that offer various activities. Did you find the credit useful? This 3-level jungle gym was such a big hit with our boys. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. You can see the top of the water slides in the distance. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. The restaurants offer a variety of wines from around the world. Glad you found it useful! For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Yes, you read that correctly. Even at the pools, the beers are served in tall non-breakable glasses. The staff is amazing and helpful. And thats just The Grand property. Were glad they actually use fresh salmon and tuna for their sushi rolls. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. . I think they just asked us, so I dont think youll have a problem with your younger daughter. Doh! The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. Finish the perfect day off in crystal-clear waters . The Grand offers so much that you might not want to leave the resort. This is a very effective way of preventing overcrowding. Thanks for your comment, Cathy. Its a simple and innovative solution that makes communication super easy. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Also, any advice on making specific room requests would be great. We spent most of our time at this pool, which is located near the beach. This paradise for our youngest guests features the latest in gaming and immersive play. You pay the same price, but we get a small commission for every booking. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Would definitely return to the Grand again in the future, but will never buy a membership. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. We love staying at The Grand because we had access to everything. Please see our partners for more details. Wed like some quiet time if we can . Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Thanks Nguyen! The food is fresh and high quality. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Cusco offers a variety of ceviche dishes. The bathroom is quite big and it has a large shower with a bench. We didnt eat at JC Steakhouse, so we cant comment. This was Nicoles favourite dish from our visit. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. It was to ensure that if something went wrong, I was responsible. It is safe you can walk around 24 hours a day it is well lit. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. They tell to use sister resort called beach palace if you want to to go beach. Yes, the service all around the resort is great. He was absolutely wonderful every single day, at every single hour. Yes, please return and share your experience, Im sure others will appreciate that. Then you dip the meat in one of three sauces. This is the kids pool at the Sunrise Moon Palace. How much is it per day for all inclusive for 2 adults? We are planning to visit next spring (2019) with our two girls 7 and 3. There are no annoying towel cards required. We didnt have any problems getting a table for dinner. I also forget the name of this dessert. Its really easy to travel between the resorts. To make reservations, dial 0 on your phone. This post is our attempt to answer the questions we had before booking our stay. Our boys enjoyed the simple penne pasta with butter. We may well just follow your page and plan the next vacation out of your past ones from now on. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? thanks for your review. We also really liked Cusco. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. The resort was beautiful. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Did you notice any seaweed along the beach shore??????? Our boys were mesmerized. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Your review was amazing! The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. . The beach is beautiful and the loungers are so comfy. If so how was your experience with this. Our oldest son, Braydon, gave it a try and had a blast. 2. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Tuna poke served in a coconut bowl. Yes. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. and well make sure to visit you again soon. Plus the extra $4634 for the 2 singles in studios. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Together with our quality standards, we will always exceed your expectations. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. with our boys! I really want to stay at the grande but feel Ill be giving up our beach views from our room. My husband and I went there for our honeymoon (I think we stayed at Nizuc). I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. We didnt hold back. And your boys are very cute! We spent time at all of the pools and lobbies. It tasted like a rich, creamy pumpkin pie mouse. Great review! The poolside service was very nice, too. We really liked the one by Cuzco restaurant closer to the ocean. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. We slept well during our stay. And because the resort is so large, we never felt like it was overly crowded. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Long-term Palace members with our first visit to The Grand. We are going in April with 4 and almost 6 year olds. Guests like you have to wait for our time at the Grand because we had access to everything 7... Optional to use your resort credits are optional to use your resort credits, includes and... 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